Back to Trudy
TrudyReceptionist builder

Set up your front desk

Build your call flow

Tell Trudy how to handle a call. Set the greeting, your hours, where to forward, and what to send when you miss one. Watch the live preview build as you go, then export the config. Everything stays in this browser.

The basics

What Trudy says when she picks up

The first thing a caller hears.

Business hours

Inside hours Trudy forwards. Outside hours she takes a message.

to
to
to
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Closed
Closed

Forwarding and follow up

Where calls go, and what happens when nobody answers

During open hours, Trudy rings this number first.

Sent automatically when a call goes unanswered.

Played after hours, before taking a message.

Connect Twilio to go liveNot connected

Telephony is not wired up in this tool yet. This config is the blueprint Trudy will run.

Call flow preview

  1. 1

    Trudy answers

    Thanks for calling. This is Trudy, the front desk. How can I help you today?

  2. 2

    Checks the hours

    Mon 9:00 am to 5:00 pm, Tue 9:00 am to 5:00 pm, Wed 9:00 am to 5:00 pm, Thu 9:00 am to 5:00 pm, Fri 9:00 am to 5:00 pm

  3. 3

    Open: forward the call

    No forwarding number set yet, so Trudy will take a message instead.

  4. 4

    Closed or no answer: take a message

    You have reached us after hours. Please leave your name and number and we will call you back first thing.

  5. 5

    Text back the caller

    Sorry we missed your call. Reply here and we will get right back to you.

This is how Trudy will handle a call for your business. Everything saves to this browser automatically.

Export config

Take this JSON to your team or hand it to support to go live.

{
  "id": "56269a98-5953-4b06-95ba-30c324bacbad",
  "businessName": "",
  "greeting": "Thanks for calling. This is Trudy, the front desk. How can I help you today?",
  "hours": {
    "mon": {
      "open": true,
      "from": "09:00",
      "to": "17:00"
    },
    "tue": {
      "open": true,
      "from": "09:00",
      "to": "17:00"
    },
    "wed": {
      "open": true,
      "from": "09:00",
      "to": "17:00"
    },
    "thu": {
      "open": true,
      "from": "09:00",
      "to": "17:00"
    },
    "fri": {
      "open": true,
      "from": "09:00",
      "to": "17:00"
    },
    "sat": {
      "open": false,
      "from": "10:00",
      "to": "14:00"
    },
    "sun": {
      "open": false,
      "from": "10:00",
      "to": "14:00"
    }
  },
  "forwardNumber": "",
  "missedCallText": "Sorry we missed your call. Reply here and we will get right back to you.",
  "voicemail": "You have reached us after hours. Please leave your name and number and we will call you back first thing."
}
Saving as you type